If you are new to the Trust or you have worked in the Trust and previously completed ITCS Training at KCH or RBH for a different specialty than you will be working in;
Your learning has been added to your profile. For any access or eLearning issues please raise a ticket with the IT Service Desk, ICT Portal. If you do not have a network login to submit a ticket, please ask your Line Manager to request one on your behalf.
If you have worked in the Trust or have completed ITCS Training at KCH or RBH for the same specialty;
Your login to EPIC is your network account login. For any issues with your network log n please contact the IT Service Desk on 88888 or log a Service Request via ICT Portal. Advise the Team you have previously completed your EPIC training (at GSTT/KCH or RBH) – they will then be able to send you your login details.
Most issues require a ticket to be raised. Please ensure you or your Manager have raised the appropriate ticket in order for your query to be actioned.
GSTT colleagues:
- For training related issues please use GSTT ICT Portal
- For Epic access issues please Report a Fault and pick Epic – Users and Access under Affected Application/Hardware
RBHH colleagues
- Submit a Ticket and indicate your issue is related to Epic
KCH colleagues:
- Please use King ICT Portal and select Epic from a drop down list
- Or for LEAP related issues LEAP Helpdesk.
The COH mailbox can only support training related issues IT & Epic access issues cannot be resolved via this mailbox.
