Civility and Developing Better Relationships

“A strong sense of organisational values, embedded throughout the organisation, can provide the foundations for clinical workers engagement; With trusts coming under growing pressure, engaging all healthcare workers in decision-making and innovation will become increasingly important. Even with good clinical practice we can always look at how we can do things better.”


Ian Abbs
Medical Director

Incivility has been identified by the 2019 Patient Safety Strategy as a foundation for safer care through a patient safety culture.

This course aims to give NHS staff at all levels and disciplines an introduction on how to be more civil and develop better relationships, which will be valuable not only for their workplace but also in their personal lives as well. It is fundamental to any human factors programme. It is the preventative other half of ensuring Wellbeing.


  • Recognise what incivility is and the damage that it does to Patients and the NHS
  • Understand how you may have demonstrated incivility and why
  • Understand behaviour and why people choose a particular behaviour
  • Be able to manage difficult situations and people, and have influence
  • Be able to give and receive feedback effectively
  • Manage and read non-verbal communications appropriately

Facilitators: Sam Webb, Carey Edwards, Sarah Skelton and Joe Sciberras

Book your place via College of Healthcare Learning Hub

For more information on any of our courses please contact School of Improvement team on 0207 188 6684 or email [email protected]

IMPORTANT NOTICE: Please note this event is free for Guy’s and St Thomas’ staff only. External candidates, please contact School of Improvement team

Medical Education